Refund policy

Return Policy

Due to the personalized nature of our products, all custom and made-to-order items are non-returnable and non-refundable.

Each item is uniquely created based on your selected design, colors, and/or personalization, which means we are unable to restock or resell these products.

However, your happiness matters to us! If your item arrives damaged, defective, or incorrect, please contact us within 3 days of delivery with photos of the issue. We will gladly work with you to make it right.

You can always contact us with return questions at keepsweetcreations@gmail.com

Damages and Issues

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.